HX X11

Discover freedom with the HX X11 electric scooter.

Welcome to a new era of urban adventures with the X11 electric scooter. This state-of-the-art electric scooter has everything you need to combine practical commuting with pure joy. Whether you're looking for an efficient way to get to work, explore the city, or just enjoy a fun ride, the HX X11 is ready to deliver.

Battery with swap function.

Tired of having to carry the whole scooter home to charge the battery? With the HX X11, you avoid that entirely! Thanks to the revolutionary swap function, you can easily remove the battery, charge it at home, and there's no limit to how long you can ride with extra batteries. Leave the scooter in the garage or bike room and take the battery home to charge.

Sleek and functional design.

The X11 isn't just an electric scooter, it's an expression of your lifestyle. The modern, elegant design blends smoothly into the urban environment while turning heads with its unique character. The compact, foldable construction makes it easy to take with you, whether you're heading to the office or planning to explore new places.

Powerful performance.

With a powerful 450W brushless motor, the HX X11 gives you the power to tackle all types of terrain. It can reach a top speed of up to 35 km/h, letting you move quickly through the city streets. With advanced battery technology, you have a range of up to 50 km per charge, perfect for your daily commute.

Light and durable construction.

The HX X11 is built with a high-quality aluminium frame that not only makes it easy to handle but also durable and robust. Weighing just 19 kg, it's easy to fold up and take with you on the subway or up the stairs.

Safety in focus.

Safety is a top priority when it comes to electric scooters, and the X11 doesn't push it aside. It's equipped with a reliable disc brake on the rear wheel and an electric brake on the front wheel, giving you effective braking power and control. It also features LED lighting front and rear for increased visibility, even during nighttime adventures.

Easy to use.

The X11 has an intuitive LCD display that gives you easy access to important information such as speed, battery level, and distance traveled. The simple controls make it easy to adjust your speed and use the brakes for a safe and controlled ride.

Spare Parts.

If you need spare parts that aren't in our range, don't hesitate to contact us. We offer the option to special-order the specific spare part you're looking for and provide you with a cost estimate. Our customer service is always ready to help you find the right solution for your needs and ensure that your product continues to function optimally. We strive to offer the best service for our customers and make sure you get the support you need.

Shipping terms

• Free shipping: applies to orders from €69.90 across the EU.
• Shipping cost: for orders under €69.90, a shipping fee of €6.95 applies.

Delivery times

• All products: delivery time is 5–10 working days.
• Special orders: for special orders placed by email, such as spare parts, delivery can take up to 20 working days.

Home delivery or pickup point

• Electric scooters and e-bikes: always delivered to your door, free of charge.
• On delivery day: you are responsible for being available at the given address – the carrier will usually contact you in advance to arrange a time.
• Pickup point instead: contact the carrier directly to change the delivery method.
• Smaller parcels: if the parcel does not fit in your letterbox, you will receive a notification about collection or a new delivery attempt.

Warranty period

• 2-year warranty: applies to all products – electric vehicles, accessories and spare parts – in addition to your statutory rights.
• No exceptions: no shorter warranty periods for individual components.

What the warranty covers

• Manufacturing and material defects: on electric vehicles this includes the battery, motor, controller, display and the supplied charger.
• Approved claims: we send spare parts, arrange a repair or replace the product – and we pay for parts, labour and shipping.

What to do if something is wrong

• Register the claim with us first: via customer service – always before going to a local workshop.
• Attach photos and video: this speeds up the assessment.
• Keep the box: the original box is needed if the product has to be sent in.
• Terms: read the full warranty terms.

MobilePay

Pay with the MobilePay app on your phone.

Card payment

Visa, Mastercard and American Express.

Klarna

Pay with Klarna – the options available for your country are shown at checkout.

Satispay

Pay with the Satispay app: choose Satispay at checkout and confirm the payment on your phone.

Apple Pay & Google Pay

Quick and easy at checkout.

PayPal

Pay without revealing your payment details and choose how you want to pay.

• Response time: we reply within 24 hours on working days.
• Contact us: via the form on customer service – you will also find answers to common questions there.

• 14-day right of withdrawal: counted from the day you receive the goods.
• Electric vehicles: an electric vehicle that has been used or ridden – no matter how short the distance – is not taken back. Check the vehicle without riding it.
• Keep the original box: the product is always sent in its original box – we do not send out new boxes.
• Photos and video: always attach photos and video when you register a return.
• How it works: read our return and refund policy.

EU-wide rules

• Electric bikes: under Regulation (EU) 168/2013 a pedal-assisted bike with a motor of max 250 W that cuts out at 25 km/h is a bicycle in every EU country – no registration, licence or insurance. Anything more powerful or faster is a moped (L1e) with type approval, registration, licence, insurance and helmet requirements.
• Electric scooters: e-scooters are excluded from the EU regulation, so each country sets its own rules on speed, power, minimum age, helmets, insurance and registration. In most countries the limit is 20–25 km/h.
• More powerful models: a scooter that exceeds your country’s limits may only be used on private or enclosed land.
• Sources: Regulation (EU) No 168/2013 and Your Europe – road rules and safety.

Electric scooter rules by country

Key facts per country, checked against the national authority in September 2026. Rules change often – always confirm the current rules with the linked authority before you buy and before you ride.

• Austria: e-scooters up to 600 W and 25 km/h follow bicycle rules; children under 12 only with supervision or a cycling licence; helmet mandatory under 16. Source: oesterreich.gv.at.
• Belgium: minimum age 16, max 25 km/h, bicycle rules, no passengers, never on the pavement; helmet mandatory from 1 September 2026 for scooters faster than 20 km/h. Source: belgium.be.
• Bulgaria: max 25 km/h; minimum age 14 on cycle lanes and 16 on streets limited to 50 km/h; helmet mandatory under 18; reflective vest at night. Source: State Agency Road Safety.
• Croatia: minimum age 14; helmet mandatory for all riders; cycle lanes where available; reflective vest in poor visibility. Source: Croatian Police.
• Cyprus: rules differ – check with the Road Transport Department before riding. Source: Road Transport Department.
• Czechia: an e-scooter counts as a bicycle if limited to 25 km/h and 250 W; helmet mandatory under 18; not on the pavement. Source: Czech Police.
• Denmark: minimum age 15, max 20 km/h, bicycle helmet mandatory, lights on at all times, bicycle rules apply. Source: Færdselsstyrelsen.
• Estonia: max 25 km/h and 1 kW; helmet mandatory under 16; riders aged 8–15 need supervision or a cycling licence; insurance required above 14 km/h or 25 kg. Source: Transpordiamet.
• Finland: light electric vehicle up to 25 km/h and 1 kW; minimum age 15; bicycle rules, not on the pavement; helmet recommended; motor insurance if over 25 kg. Source: Traficom.
• France: minimum age 14, limited to 25 km/h, liability insurance mandatory, cycle lanes, never on the pavement; helmet mandatory in Paris and several départements. Source: Service-Public.
• Germany: only e-scooters with a type approval (ABE) and insurance sticker; 6–20 km/h, max 500 W, minimum age 14, cycle paths or road, no helmet obligation. Source: eKFV.
• Greece: light personal electric vehicles limited to 25 km/h are treated as bicycles; minimum age 15; cycle lanes where they exist. Source: Ministry of Infrastructure and Transport leaflet.
• Hungary: rules are being revised – check with the Hungarian Police before riding. Source: Hungarian Police.
• Ireland: legal on public roads since May 2024 if max 400 W, 20 km/h and 25 kg; minimum age 16; no licence, tax or insurance; not on footpaths. Source: gov.ie.
• Italy: minimum age 14, helmet mandatory for all, max 20 km/h (6 km/h in pedestrian areas); identification plate since 16 May 2026 and liability insurance since 16 July 2026. Source: ACI.
• Latvia: minimum age 14 with a cycling or driving licence, max 25 km/h, registration with CSDD, one rider; helmet mandatory for ages 14–17. Source: CSDD.
• Lithuania: max 25 km/h and 1 kW; minimum age 16 (14 with a certificate); helmet mandatory under 18. Source: Lithuanian Transport Safety Administration.
• Luxembourg: max 25 km/h; not allowed under 10, ages 10–13 only on pavements and cycle paths; no registration; helmet recommended. Source: Police Grand-Ducale.
• Malta: e-kickscooters (max 20 km/h) must be inspected, registered and licensed with Transport Malta before use. Source: Transport Malta.
• Netherlands: only RDW-approved e-steps may be used on public roads – most models are not approved; minimum age 16, max 25 km/h, liability insurance and number plate required, no helmet obligation. Source: Rijksoverheid.
• Poland: max 20 km/h; minimum age 13 (bicycle card required under 18); helmet mandatory under 16 since 3 June 2026; no passengers. Source: gov.pl.
• Portugal: e-scooters up to 0.25 kW and 25 km/h are treated as bicycles; helmet mandatory; faster or more powerful models are not allowed on public roads. Source: Diário da República.
• Romania: minimum age 14; helmet mandatory under 16 on the road; cycle lanes or roads limited to 50 km/h; not on the pavement; no passengers. Source: Romanian Police.
• Slovakia: max 25 km/h; riders over 15 may use the road, younger riders only cycle paths and residential zones; helmet voluntary. Source: BECEP.
• Slovenia: light motor vehicle limited to 25 km/h; minimum age 15 since February 2026; helmet mandatory under 18. Source: Slovenian Traffic Safety Agency.
• Spain: max 25 km/h; from 1 October 2026 minimum age 15 and homologated helmet mandatory; registration with the DGT and liability insurance mandatory since 2026; never on pavements or interurban roads. Source: DGT.
• Sweden: an e-scooter counts as a bicycle if limited to 20 km/h and 250 W; helmet mandatory under 15; cycle paths, never on the pavement. Source: Transportstyrelsen.

Disclaimer

• Your responsibility: the summary above is for guidance only and is not legal advice. Laws and local by-laws change, and it is the rider’s responsibility to check what applies where the vehicle will be used – before purchase and before riding.