Terms of purchase

Agreement

The agreement between the buyer and the seller consists of:

• the information in the online store's checkout (including price, shipping, delivery, and product details)
• any direct correspondence between the buyer and Wheelyshop
• these terms of purchase

In the event of a conflict, these terms of purchase take precedence.

Parties

Seller:
Wheelyshop (VIKADI AB)
Corporate registration number: 559297-7796
Address: Lodjursstråket 1, 417 51, Gothenburg, Sweden
Contact: the contact form

Buyer:
The person placing the order.

Prices

All prices are displayed in EUR (or the applicable local currency) including VAT. Free shipping applies to orders from €69.90 within the European Union. Orders below €69.90 incur a fixed shipping fee of €6.95. All shipping costs are shown at checkout before purchase.

Order & Order confirmation

Once your order is completed, you will automatically receive an order confirmation by email.
Always check the order confirmation carefully — if anything is incorrect, please contact us immediately.

An order is binding once the order confirmation has been sent. We reserve the right to cancel an order in the event of an obvious pricing error or technical issue.

Payment

The payment methods available for your order are shown at checkout before you complete the purchase.

Delivery

Deliveries are made in accordance with our shipping policy.

• All products: 5–10 business days
• Special-order spare parts: up to 20 business days

We ship with a suitable carrier depending on weight and size. You receive a tracking number by email after dispatch.

If a parcel is not collected and is returned, we may charge only the actual return and handling costs incurred. Any such cost will be communicated to you.

Right of Withdrawal & Returns

You have a 14-day right of withdrawal from the date you receive the item.

You may inspect the item as you would in a physical shop. If it is handled beyond what is necessary to establish its nature, characteristics and functioning, a proportionate deduction may be made for diminished value.

Return the item with its accessories and manuals in its original box (original packaging). Always keep the original box – we do not send out new boxes.

An electric vehicle that has been used or ridden – no matter how short the distance – is not taken back. Check the vehicle without riding it. A used electric vehicle has lost its value as a new product and the deduction for loss of value normally equals the full price. See our refund policy.

Return shipping costs:

• Accessories and spare parts: €8.90 (fixed fee)
• Electric vehicles: up to €499, depending on weight and volume

To arrange a return, use the contact form and include your order number and the items you wish to return. Refunds are handled under our refund policy.

Warranty Claims

Under EU rules, consumers have at least a two-year legal guarantee for defective goods; longer or additional mandatory rights under the law of the customer’s country of habitual residence also apply.

If you discover a fault, please contact us as soon as reasonably possible. Important: keep the original box. If the product needs to be sent in for repair, it must be packed in its original box – we do not send out new boxes. Tip: fold the box flat and store it under the bed, in the attic or in a storage room, so you have it when it is needed. For warranty claims its absence does not remove your statutory rights; if it is unavailable, protect the product in equivalent packaging suitable for transport.

To allow us to process your warranty claim, please submit:

• Your order number
• A description of the fault
• Photos and video showing the issue (always attach)
• The serial number (if applicable)

For transport damage, please document the product and, if available, the packaging and protective materials before using it.

We reserve the right to first offer troubleshooting, repair, or a spare part if this can resolve the issue without significant inconvenience to the customer. If the fault cannot be resolved through repair or a spare part, a replacement, price reduction, or refund may apply under applicable consumer law.

Warranty claims do not cover:

• Normal wear and tear
• Consumable parts such as tires, brake pads, inner tubes, lights, battery capacity decline over time, and similar wear items — where the fault results from normal use
• Damage caused by accidents, improper use, neglect, or inadequate maintenance
• Damage resulting from unauthorized modifications, tuning, or repairs
• Damage caused by failure to follow the product's usage or care instructions

Please contact us before disposing of the product, arranging a third-party repair, or sending a warranty return so that we can handle the claim correctly. This practical step does not limit statutory rights.

Commercial warranty

Wheelyshop's voluntary warranty is provided by VIKADI AB, Swedish company registration number 559297-7796, Lodjursstråket 1, 417 51 Gothenburg, Sweden. It covers all electric vehicles sold by Wheelyshop, regardless of brand: electric scooters, e-bikes, electric tricycles, electric dirt bikes, electric unicycles and powered mobility vehicles (mobility scooters and powered wheelchairs). The warranty also covers all accessories and spare parts bought from Wheelyshop – the 2-year warranty therefore applies to all products. The same warranty terms apply in every country to which Wheelyshop sells.

The warranty is valid for 2 years from the day of delivery.

The warranty covers manufacturing and material defects in the vehicle and its components, including the battery, motor, controller, display and supplied charger. There are no shorter component-specific warranty periods or component exclusions. Whether a fault is covered depends on its cause.

For an approved warranty claim, we first send spare parts to remedy the fault. If this is not possible, we arrange a repair. If repair is not possible, we replace the product. Wheelyshop pays for spare parts, labour and necessary shipping, including return shipping and delivery back to you. Contact us so we can arrange an appropriate solution; you do not have to carry out a repair yourself. Always register the warranty claim with us and wait for our approval before taking the product to a local workshop. Keep the workshop receipt and we will reimburse the repair. We do not reimburse repairs carried out without contacting us first.

Report the fault via the contact form. Please include your order number and a description of the fault, and always attach photos and video of the problem. We can assist if any information is missing.

We reply within 24 hours on weekdays. Cases are usually fully processed in approximately 5 days. This is an estimate rather than a guaranteed completion time; repairs and transport may take longer. We will explain the next steps.

This voluntary warranty is additional to your statutory rights. You are entitled to remedies against the seller free of charge for faulty goods under applicable consumer law. These rights are not restricted by this warranty or the order of warranty remedies above. For EU consumer purchases, the legal guarantee is at least two years; longer or additional mandatory rights under applicable national law remain unaffected.

Full warranty terms.

Unclaimed packages

Unclaimed packages:
If the parcel is not collected, you will be charged the actual return and handling costs according to the carrier's invoice (normally €29–499 depending on weight and volume).

Cancelling an order

If your order has not been shipped yet, we check whether it can still be stopped. It may already be on its way in the transport chain and can then no longer be cancelled – in that case the purchase is refunded after the return. A shipped order cannot be cancelled: receive or collect the parcel, withdraw from the contract and return the item within 14 days. You bear the return cost as set out in the return policy, and an uncollected parcel is charged return shipping as set out in the shipping policy.

Return shipping is €8.90 for accessories and spare parts and up to €499 for electric vehicles, depending on weight and volume.

Personal Data & Privacy

We process personal data in accordance with the GDPR.

• For delivery, warranty and complaint handling: kept for as long as needed
• Closed support cases: deleted no later than 12 months after closure
• For accounting purposes: stored for up to 7 years
• Marketing is only carried out with your consent

Read more in our privacy policy.

Environmental Responsibility

For every order placed at Wheelyshop, we plant a tree.
Read more about the initiative here.

Disputes & Governing Law

Swedish law applies, without depriving consumers of mandatory protections under the law of their country of habitual residence. Disputes may be brought before the competent courts or an applicable consumer dispute-resolution body. For cross-border disputes you can contact your national European Consumer Centre (ECC-Net, eccnet.eu).

Contact

Wheelyshop (VIKADI AB)
Contact: the contact form