Warranty

Warranty

A 2-year warranty on all electric vehicles, regardless of brand – and on all accessories and spare parts. The warranty is a voluntary commitment in addition to your statutory rights and applies on the same terms in every country we sell to.

Last updated: 22 September 2026

  • 2 yearswarranty from delivery on all electric vehicles
  • Manufacturing defectsmaterial and manufacturing defects are covered, including battery, motor and charger
  • No costwe pay for spare parts, labour and shipping on approved claims
  • 24 hreply to your warranty claim, on weekdays

Warrantor and scope

Wheelyshop’s voluntary warranty is provided by VIKADI AB, Swedish company registration number 559297-7796, Lodjursstråket 1, 417 51 Gothenburg, Sweden. It covers all electric vehicles sold by Wheelyshop, regardless of brand: electric scooters, e-bikes, electric tricycles, electric dirt bikes, electric unicycles and powered mobility vehicles (mobility scooters and powered wheelchairs). The warranty also covers all accessories and spare parts bought from Wheelyshop – the 2-year warranty therefore applies to all products. The same warranty terms apply in every country to which Wheelyshop sells.

Warranty period

The warranty is valid for 2 years from the day of delivery.

What the warranty covers

The warranty covers manufacturing and material defects in the vehicle and its components, including the battery, motor, controller, display and supplied charger. There are no shorter component-specific warranty periods or component exclusions. Whether a fault is covered depends on its cause.

What the warranty does not cover

The warranty covers manufacturing and material defects. It therefore does not cover normal wear or damage with other causes, for example:

  • Damage from accidents, falls or collisions.
  • Damage caused by misuse, inadequate maintenance or use contrary to the model’s instructions.
  • Damage caused by modifications, incorrect repairs or unsuitable spare parts.
  • Moisture or water damage caused by exposure beyond the conditions the model is designed to withstand.
  • Normal battery ageing, with a gradual loss of capacity and range.
  • Normal tyre and inner tube wear, and punctures caused by sharp objects, for example.
  • Scratches, marks and paint wear caused by use or external influences.

These examples do not exclude batteries, tyres, paintwork or other components from the warranty. A manufacturing or material defect remains covered. A modification, repair or exposure to moisture does not in itself void the entire warranty; its connection to the reported defect needs to be assessed.

How we resolve a warranty claim

  1. Spare parts
  2. Repair
  3. Replacement

For an approved warranty claim, we first send spare parts to remedy the fault. If this is not possible, we arrange a repair. If repair is not possible, we replace the product. Wheelyshop pays for spare parts, labour and necessary shipping, including return shipping and delivery back to you. If the vehicle needs repairing, you can go to a local workshop. Keep the receipt and we will reimburse you for the repair. Contact us first so we can arrange an appropriate solution.

Important: register the warranty claim with us before you go to a workshop. Contact us through the form and wait for our approval. We do not pay any compensation for repairs carried out without you first having contacted us.

Report a fault

Report the fault through the contact form on our customer service page. Include your order number and a description of the fault, and attach photos or a video showing the problem. We can assist if any information is missing.

Warranty claim

Report a warranty claim.

Attach photos or a video directly in the form.

Go to the contact form

Response and processing times

We reply within 24 hours on weekdays. Cases are usually fully processed in approximately 5 days. This is an estimate rather than a guaranteed completion time; repairs and transport may take longer. We will explain the next steps.

Care and documentation

Follow your model’s manual and the manufacturer’s guidance on use, charging, storage and maintenance. Water resistance may decrease with wear; observe the model’s stated limits and avoid moisture conditions it is not designed for. Keep your order confirmation, receipt and relevant documentation where possible. If anything is missing, we will help locate the purchase and review the case.

If the vehicle needs to be returned

Contact us before returning it so we can arrange transport and provide packing instructions. For an approved warranty claim, we arrange a prepaid return label or other suitable transport and also pay for shipping back to you. In some cases, our guidance or a spare part can resolve the problem without returning the whole vehicle.

Important: keep the original box. If the vehicle needs to be sent in for repair, it must be packed in its original box – we do not send out new boxes. Tip: fold the box flat and store it under the bed, in the attic or in a storage room, so you have it when it is needed.

What is not compensated

The warranty covers spare parts, repair or replacement of the product as described above – nothing else. The following is not covered by the warranty:

  • A replacement or rental vehicle during the repair period
  • Travel, bus tickets, taxis or other transport costs
  • Lost working time, loss of use or loss of income
  • Other consequential costs arising from the fault

This does not limit any right to compensation you may have under the law. If you wish to submit such a claim, contact us through the form.

Your statutory rights

This voluntary warranty is additional to your statutory rights. You are entitled to remedies against the seller free of charge for faulty goods under applicable consumer law. These rights are not restricted by this warranty or the order of warranty remedies above. For EU consumer purchases, the legal guarantee is at least two years; longer or additional mandatory rights under applicable national law remain unaffected.