Easy returns.

Yes, as a consumer in the EU you have a full 14-day right of withdrawal from the date you receive your item, under EU consumer law. Please note: an e-vehicle that has been used or ridden – no matter how short the distance – is not taken back. Check the vehicle without riding it. Here are the details of how it works:

Conditions for returns

• Right of withdrawal: You have the right to withdraw from your purchase within 14 days from receiving the item, without giving a reason. After notifying us, you then have 14 days to send the item back.
• Condition of the product: To receive a full refund, the following must be met:
  • The product must not have been used beyond what is necessary to check its nature and function. For an e-vehicle this means: do not ride it at all.
  • All labels/tags must still be attached.
  • All accessories, manuals and components must be included.
  • Return the item in its original box (original packaging). Keep the original box – the product is always sent in its original box; we do not send out new boxes.

E-vehicles: unused or no return

• Used e-vehicles are not taken back: an e-scooter, e-bike, electric unicycle, e-cross bike or mobility scooter that has been ridden – no matter how short the distance – cannot be returned as an unused item. A used e-vehicle has lost its value as new, and the deduction then normally corresponds to the full value of the item.
• How to check it without losing your right of withdrawal: unpack carefully, check the model, the colour, that all parts are included and that the vehicle switches on. Do not ride it, do not fit any accessories and do not register it in the manufacturer's app. Keep the protective film and the packaging.
• Inspection on return: all returns of e-vehicles are inspected. Worn or dirty tyres, scratches, distance on the odometer, charge cycles in the battery or registration in the app mean that the return is refused and the vehicle is sent back at your expense.

Return costs

Unless the product is defective or non-conforming, you are responsible for the return cost. Accessories and spare parts: you send them back yourself to our return address and pay the shipping directly. E-scooters, e-bikes, electric unicycles, e-cross bikes and large items: up to €499, depending on weight and volume – the exact cost is confirmed in advance and deducted from your refund.

Need help?

Want to return something? Register the return on our returns page. For other questions about the right of withdrawal or your rights, write to us on the customer service page – no login needed.

You have a 14-day right of withdrawal from the day you receive the item. You make the return on the customer service page – log in with the same email address you used when you placed your order and choose Return or exchange.

Before you return

• Original box: the item must be sent in its original box with all parts, accessories and manuals. Keep the original box – we do not send out new boxes.
• Used electric vehicles are not taken back: an electric vehicle that has been ridden, even a short distance, that has had something fitted to it or that has been registered in the manufacturer's app can't be returned. Check the vehicle without riding it.
• Wrong size or colour? Choose exchange, and we'll send the right size or colour.
• Refund or exchange: when you register the return, you see your options for a refund or an exchange.

Accessories and spare parts

• Choose products: choose the order and what you want to return. Several products from the same order become one return.
• Send the parcel yourself: choose any carrier you like, but send it with tracking. You get the return address and shipping instructions once you have registered the return. You pay the shipping yourself.
• Enter the tracking: once the parcel has been sent, enter the carrier and tracking number in your return case.

Electric vehicles and trailers

• Register the return: choose the order and the product, and take photos of it and the original box. This also applies to bike, child and pet trailers and transport trolleys.
• Price for the return shipping: you pay the return shipping. We work out the price (up to €499 depending on size, weight and where you live) and get back to you.
• We arrange the transport: once you have approved the price, we send you a shipping label or book a collection.

Last day

The parcel must be sent no later than 14 days after you withdrew from the purchase. After that, the return is not valid. You are responsible for the parcel reaching us, so pack the item well.

Is something wrong with the product? Report it under Something is wrong instead – then we cover the return.

Want to withdraw from the purchase without logging in? Use Withdraw from contract. You get a receipt by email and then continue on the customer service page.

Yes, when you withdraw from a purchase you pay the return shipping. How it works depends on what you return.

Accessories and spare parts

• You send the parcel yourself: with any carrier you like, with tracking, to the return address you get when you register the return. You pay the carrier directly.
• Nothing is deducted: we don't deduct anything from your refund. When you register the return, you see your options for a refund or an exchange.
• Exchange for a different size or colour: you send the parcel the same way, and we send the new item when your return has reached us in Gothenburg.

Electric vehicles and trailers

• Price by size and weight: up to €499. We work out the price, and the return is only booked once you have approved it.
• Deducted from your refund: if you choose money back, the agreed return cost is deducted from the refund, so you don't pay anything up front.

If you paid by invoice

• The invoice is adjusted: but the return cost still applies. If you bought an e-scooter for €599 and the agreed return cost is €99, the refund is €500, and you pay the €99 via the invoice.
• Wait for the adjusted invoice: don't pay the full invoice if you have already sent a return, and write in your return case if the due date is approaching.

When the return is free

• We sent the wrong item: then we cover the return.
• Fault with the product: if it is a complaint or transport damage, we pay the shipping. Report it under Something is wrong on the customer service page before you send anything.

You are responsible for the return reaching us, and we can't compensate for parcels lost in transit. Pack the item well in the original box.

Here's how the refund works once you have returned an item to us.

Money back

• Full refund for accessories and spare parts: once we have received and checked the return, we refund the full amount to the payment method you used. Nothing is deducted – you paid the return shipping directly to the carrier.
• Electric vehicles and trailers: the return cost you approved is deducted from the refund.
• Refund or exchange: when you register the return, you see your options for a refund or an exchange.

When do I get the money?

• Normally within 2–5 working days after we have received and checked the return, and always no later than 14 days after you withdrew from the purchase. We also refund your original standard delivery cost. We may wait until we have received the item or you have shown that you have sent it.
• Email when it's done: you get an email when the refund has been made. You can also see the status under My order → See my refund on the customer service page.

If you paid by invoice

• Your invoice is adjusted: if you paid by invoice (e.g. Klarna), the refund is deducted from the invoice instead of money being paid back. For electric vehicles, the agreed return cost is paid via the invoice.
• No adjusted invoice yet? Don't pay the full invoice if you have already sent a return – wait for the adjusted invoice, and write in your return case under Your cases if the due date is approaching.

If the return is not approved

If the item has wear or damage that reduces its value, we let you know by email and show you photos. Depending on the damage, we make a deduction for the reduced value or send the item back to you at your expense.

Here's how to find out where your refund is.

See the status straight away

• Log in: on the customer service page and choose My order → See my refund. There you see whether the refund has been made and how far your return has come.
• Check your email: we email you when the refund has been made.

Made but not visible?

• Bank processing: it usually takes 3–5 banking days before the money shows on your account or card. Contact your bank or card company if it takes longer.
• Invoice: if you paid by invoice (e.g. Klarna), the invoice is adjusted instead of money being paid out.

Still nothing?

Have we received the item back and more than 14 days have passed since you withdrew from the purchase? Write in your return case under Your cases and we'll look into it straight away.