Shipping Policy
1. Shipping Coverage
Wheelyshop offers delivery across the European Union.
Please note:
- Shipping availability may vary depending on product type, size, and local logistics conditions
- Certain remote areas, islands, or hard-to-reach locations may be excluded due to carrier limitations
If an order cannot be fulfilled to a specific location, the order will be cancelled and fully refunded using the original payment method.
2. Shipping Costs
Free shipping:
Applies to all orders above €69.90 within the European Union.
Shipping fee:
For orders below €69.90, a fixed shipping cost of €6.95 applies.
All shipping costs are clearly displayed at checkout before completing your purchase.
3. Delivery Times
Standard delivery:
Estimated delivery time is 5–10 business days from order confirmation.
Special orders:
For special orders made via email (e.g. specific spare parts), delivery may take up to 20 business days.
Delivery times are estimates and may be affected by:
- Logistics disruptions
- Carrier delays
- High demand periods
- Circumstances beyond our control (force majeure)
4. Shipping Carriers
Orders are shipped using trusted logistics partners such as:
- DHL
- UPS
- FedEx
- GLS
- DPD
- Schenker
The carrier is selected automatically based on:
- Package weight and size
- Delivery address
- Delivery efficiency
The customer cannot select the shipping carrier.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email including your tracking number.
You can track your order via the link provided in the email.
In some cases, orders may be shipped in multiple packages. If this occurs, you will receive multiple tracking numbers.
6. Warehousing & Split Deliveries
To ensure fast delivery, we operate multiple warehouses located in:
- The European Union
- Asia (including China)
Depending on product availability and stock location, your order may be shipped in separate deliveries.
Example:
An electric scooter may be shipped from our EU warehouse, while accessories or spare parts may be shipped separately from another location.
7. Delivery and Receipt
Large products such as electric scooters and electric bikes are typically delivered directly to your home.
The customer is responsible for:
- Providing accurate and complete delivery information
- Being available at the delivery address during the scheduled delivery window
The carrier may contact you in advance to arrange delivery.
If the customer is not available at the agreed time:
- The carrier may attempt redelivery or return the shipment
- Additional costs for redelivery, storage or return may be charged to the customer
If delivery is made to a pickup point:
- You will receive a notification when the package is ready
- Valid identification may be required to collect the package
8. Order Confirmation
Once your order is placed, you will receive an automatic order confirmation via email.
We do not send paper confirmations as part of our sustainability efforts.
Please review your order confirmation carefully and contact us if any information is incorrect.
9. Transport Damage
If your order is damaged during transport:
- Contact us as soon as possible
- Retain the product and original packaging
- Provide clear photographic evidence of the damage
We will assist you in resolving the issue with the carrier.
10. Delays
If your delivery is delayed, we will inform you as soon as we are aware of the issue and provide an updated estimated delivery time.
In cases of significant delay, you may have rights under applicable consumer protection laws within the EU.
11. Unclaimed Packages
If a package is not collected within the timeframe set by the carrier and is returned to us, we may charge a fee to cover the actual logistics costs incurred.
This fee typically ranges between:
€29 – €499, depending on the size and weight of the shipment.
This charge reflects real costs for shipping, return handling, and administration, in accordance with proportionality principles.
For more information about returns and related costs, please refer to our Returns Policy.
12. Transfer of Risk
In accordance with EU consumer protection legislation:
- The risk of loss or damage to goods remains with Wheelyshop until the customer, or a third party designated by the customer, takes physical possession of the goods
- Once delivery has been completed, the risk transfers to the customer
13. Changes to This Policy
We reserve the right to update this Shipping Policy to reflect operational, legal, or logistical changes.
Any significant updates will be communicated where required.
14. Contact
For any questions regarding shipping: