Terms & Conditions
1. General Information
These Terms & Conditions govern the access to and use of the website:
This website is owned and operated by:
VIKADI AB
Company registration number: 559297-7796
VAT number: SE559297779601
Registered office: Lodjursstråket 1, 417 51 Gothenburg, Sweden
Email: info@wheelyshop.com
VIKADI AB (“Wheelyshop”, “we”, “us”, “our”) provides e-commerce services across the European Union.
By accessing or using this website, you agree to be bound by these Terms & Conditions.
2. Purpose
The purpose of this website is to provide an online platform for the sale of:
- Electric vehicles
- Electric scooters
- Electric bicycles
- Accessories and spare parts
3. Eligibility
By using this website, you confirm that:
- You are at least 18 years old, or
- You have obtained permission from a legal guardian
4. Use of the Website
You agree to use the website in accordance with:
- Applicable laws within the European Union
- Good faith and public order
- These Terms & Conditions
You must not:
- Engage in unlawful or fraudulent activities
- Introduce viruses or malicious code
- Attempt to gain unauthorized access to systems
- Interfere with the operation of the website
- Collect personal data of other users without consent
- Impersonate Wheelyshop or another individual
We reserve the right to suspend or terminate access in case of violations.
5. Intellectual Property
All content on this website, including but not limited to:
- Texts
- Images
- Logos
- Product descriptions
- Design and structure
- Source code
is the property of VIKADI AB or its licensors.
Unauthorized reproduction, distribution, or commercial use is strictly prohibited.
6. Product Information
We strive to ensure that all product descriptions, images, and specifications are accurate.
However:
- Minor variations may occur
- Colors and appearance may differ depending on screen settings
We reserve the right to correct errors or update information at any time.
7. Pricing and Payment
All prices displayed on the website:
- Include VAT where applicable
- Are shown in EUR (or local currency where applicable)
Accepted payment methods include:
- Credit/Debit cards (Visa, Mastercard, American Express)
- Svea (invoice and installment payments)
- Trustly
- Apple Pay
- Google Pay
- PayPal
Payment must be completed at the time of purchase unless otherwise agreed.
Refunds are processed within 14 days after receiving and approving a return, in accordance with our Returns Policy.
8. Order Process
When placing an order:
- You will receive an order confirmation via email
- The order becomes binding only after acceptance by Wheelyshop
We reserve the right to:
- Cancel orders in case of pricing errors
- Cancel orders due to suspected fraud
- Cancel orders where delivery is not possible
9. Shipping and Delivery
Shipping terms, delivery times and costs are governed by our Shipping Policy.
Please review this policy before completing your purchase.
10. Right of Withdrawal (EU Consumers)
As a consumer within the EU, you have the right to withdraw from your purchase within 14 days without providing any reason.
Conditions:
- The withdrawal period starts from the day you receive the product
- The product must be returned in unused condition where applicable
Exceptions to the right of withdrawal may include:
- Sealed goods that are not suitable for return due to health or hygiene reasons once unsealed
- Customized or made-to-order products
- Products that have been used beyond what is necessary to establish their nature, characteristics, and function
For full details, please refer to our Returns Policy.
11. Warranty and Complaints
All products are covered by the legal warranty under EU consumer law.
You have the right to:
- Request repair or replacement
- Request a price reduction
- Terminate the contract where applicable
Warranty periods may vary depending on national legislation.
12. Limitation of Liability
To the maximum extent permitted by law, Wheelyshop shall not be liable for:
- Indirect or consequential damages
- Loss of profits or business
- Delays caused by third parties
Nothing in these Terms limits your rights under mandatory consumer protection laws.
13. Force Majeure
We are not liable for delays or failures caused by circumstances beyond our control, including but not limited to:
- Natural disasters
- Strikes
- Pandemics
- Supply chain disruptions
- Government actions
In such cases, our obligations are suspended for the duration of the event.
14. External Links
The website may contain links to third-party websites.
We are not responsible for the content, policies, or practices of such external websites.
15. Data Protection
The processing of personal data is governed by our Privacy Policy.
16. Cookies
The use of cookies is governed by our Cookie Policy.
17. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
18. Applicable Law and Jurisdiction
These Terms & Conditions are governed by:
- Applicable laws within the European Union
- Mandatory consumer protection laws of the customer’s country of residence
Any disputes shall be resolved by the competent courts in accordance with applicable consumer protection legislation.
19. Changes to Terms
We reserve the right to update these Terms & Conditions.
Any significant changes will be communicated where required.
20. Contact
For any questions regarding these Terms & Conditions: